CV

Robert Martinovic
Profile

Versatile IT Support Technician leveraging a BIM and Architectural background with hands-on experience delivering in-house IT solutions. Proven track record supporting end users, maintaining desktop infrastructure, configuring hardware/software, and troubleshooting in high-pressure environments. Backed by industry certifications in CompTIA, AWS, and Microsoft, with practical experience in cloud environments.


Projects
  • Wordpress Blog on Amazon Linux 2

    Deployed a secure Multi-AZ Wordpress Blog on a Amazon Linux 2 Instance. I installed and configured a Apache web server, database, Wordpress on EFS and connected a domain name to the created site.

  • Simple Active Directory and a Windows WorkSpace

    Created and configured a Simple Active Directory, Active Directory Server on Windows Server 2016 and launched a Windows 10 WorkSpace.

  • Cloud Resume

    Created a serverless website on S3 to host my CV with a visitor counter. Then deployed it using SAM for IaC and maintained it using GitHub Actions for CI/CD.

  • EC2 Instance using Terraform

    Created a EC2 Instance using Terraform to host a static website.

  • More Projects

Skills
  • Tech Support: Microsoft Windows OS, Microsoft Office, Hardware Setup, Networking, Software Installation & Configuration, Troubleshooting, Maintenance, PC & Laptop Repair, End-User Training, Software Testing, VMware Workstation, Hyper-V, Active Directory User Administration, Printer/Peripheral, File Management, Basic Command Line, Cable Management.

  • Soft Skills: Attention to detail, Problem-solving, Adaptability, Teamwork, Time management, Work Ethic, Communication, Listening, Integrity, Customer Service, Reliability, Critical Thinking, Flexibility, Proactive Learning, Patience.

  • AWS: Experience with AWS services including VPC, EC2, S3, EFS, ELB, ASG, RDS, CF, R53 and IAM, deploying scalable and fault-tolerant infrastructure.

  • Cloud Architecture: Strong understanding of cloud architecture and best practices, capable of designing secure and efficient solutions.

  • Networking: Knowledge of cloud networking concepts such as VPCs, subnets, security groups, and NAT. Basic TCP/IP Networking, Wi-Fi Setup & Troubleshooting, Antivirus & Endpoint Protection Tools.

Education &
Certifications

Professional
Experience
  • IT Field Service Technician / Works4You (Contract)

    May 2025

    • Led a team in the installation and de-installation of laptops for high-volume deployments across exam venues
    • Prepared laptops by connecting peripherals, managing cables, and testing power/network functionality
    • Launched exam software and verified operational readiness pre-event
    • Provided on-site IT support during live exams, maintaining professionalism under pressure
    • Communicated effectively with team members and event staff
    • Ensured smooth deployment while upholding high technical and customer service standards

  • Architectural Technician / BIM Manager / IT Support at Tier Architects

    June 2023 – Present

    • Combined Architectural and BIM expertise with IT support to maintain seamless office operations
    • Set up desktops/laptops, installed software, and resolved printer and connectivity issues
    • Maintained system updates and backups to ensure infrastructure reliability
    • Performed hardware upgrades and repairs to optimise performance
    • Implemented standardised digital processes to streamline workflows and enhance productivity

  • BIM Manager / IT Support at CK Design, Habitation Design, Stanton Architects (Freelance)

    • Provided IT and BIM support across offices, resolving software and modelling issues remotely and on-site
    • Installed and configured desktops and essential BIM/design software
    • Improved workflows and user productivity by standardising digital processes
    • Supported Revit and other BIM tools to deliver efficient, tech-driven project outcomes

  • Architectural Technician / BIM Manager / IT Support at GM Architects

    June 2010 – June 2022

    • Delivered Architectural, BIM, and IT support in a dynamic studio environment
    • Installed, configured, and maintained desktops/ laptops, and peripherals (Windows OS, Office, CAD)
    • Served as first-line technical support for software, hardware, and connectivity issues
    • Managed Active Directory user profiles for secure staff access
    • Deployed workstations, performed upgrades, and organised cabling to enhance system performance
    • Trained users in digital tools and best practices to improve productivity
    • Supported BIM and CAD platforms while ensuring reliable IT service delivery.

  • Architectural Draftsperson at Amflo Architects

    January 1998 – May 2010

    •Developed architectural concepts and produced detailed working drawings in compliance with local building codes and regulations
    •Translated design briefs into functional layouts using AutoCAD and Revit, supporting both residential and commercial projects
    •Coordinated with engineers, consultants, and contractors to ensure seamless integration of structural and service components
    •Prepared planning and construction documentation packages, including floor plans, elevations, sections, and schedules
    •Conducted site analysis and integrated findings into schematic design solutions
    •Revised drawings based on client feedback and council requirements while maintaining design intent and project timelines
    •Ensured accuracy and consistency of technical documentation throughout all project phases
    •Supported senior architects in design development and client presentations

  • POS Supervisor, Returns, Layby, & Cashier (Assistant roles), Front End Security at Target

    11 Years

    • Delivered customer service in a fast-paced retail setting, resolving enquiries and complaints efficiently
    • Supervised POS, managed layby/returns, and supported cashier operations
    • Maintained store security to ensure a safe, welcoming environment
    • Developed strong interpersonal skills while handling varied responsibilities
    • Maintained accuracy and consistency in daily operations

    • Projects


    Wordpress Blog on Amazon Linux 2 Simple AD & a Windows WorkSpace Cloud Resume Create a EC2 using Terraform Create a VPC using Terraform Migrate Windows 8.1 VM to EC2 Chatbot for Ordering Food Wordpress Blog on Ubuntu Windows Server & RDC Website hosting using CLI Create a VPC using CLI

    Wordpress Blog on Amazon Linux 2 using Elastic File System

    This project demonstrates how to create and deploy a secure Multi-AZ Wordpress Blog on a Amazon Linux 2 Instance. It creates a custom VPC, uses EFS to store the wordpress files, RDS MySQL for the database, Redis for the cache, S3 bucket to host the media assets, Cloudfront to serve the media assets and a custom domain name.

    Technologies used: AWS, Virtual Private Cloud, Elastic Compute Cloud, Auto Scaling Group, Elastic Load Balancer, Simple Storage Service, Elastic File System, Relational Database Service, ElastiCache (Redis), Cloudfront, Route 53, Certificate Manager, Identity and Access Management.

    Source:

    Simple Active Directory and a Windows WorkSpace

    This project demonstrates how to create a Simple Active Directory and launch a Windows WorkSpace. It creates and configures a custom VPC, Simple Active Directory, Active Directory Server on Windows Server 2016 and a Windows 10 WorkSpace.

    Technologies used: AWS, Virtual Private Cloud, Elastic Compute Cloud, Windows Server 2016, WorkSpaces and Remote Desktop Connection.

    Source:

    Cloud Resume

    This project demonstrates how to deploy a serverless website on S3. It creates a visitor counter using Dynamo DB, API Gateway and Lamda, Cloudfront for HTTPS via SSL certificate, SAM for Infrastructure as Code and GitHub Actions for Continuous Integration / Continuous Deployment.

    Technologies used: AWS, Serverless Application Model, Cloudformation, Simple Storage Service, Cloudfront, Dynamo DB, API Gateway, Lamda, Route 53, Certificate Manager and Github.

    Source:

    Create a EC2 Instance using Terraform to host a website

    This project demonstrates how to create a EC2 Instance using Terraform to host a website. It creates a EC2 in the AWS default VPC, Public Subnet, Security Group, Key Pair and installs a website.

    Technologies used: AWS, Terraform, IAM, EC2, Key Pair, Command Line Interface and Website.

    Source:

    Create a VPC using Terraform

    This project demonstrates how to create a AWS VPC using Terraform Modules. It creates a VPC, Public Subnets, Private Subnets, Public Route Table and a Internet Gateway.

    Technologies used: AWS, Terraform, IAM, S3, and Command Line Interface.

    Source:

    Migrate On-Premise Windows 8.1 Virtual Machine to an EC2 Instance

    This project demonstrates how to migrate a On-Premises Windows 8.1 virtual machine to an EC2 Instance. It involves using a Windows 8.1 VMware virtual machine, uploading the OVA to an S3 bucket, converting it to an AMI, and then launching an EC2 instance from the AMI.

    Technologies used: AWS, VMware, EC2, IAM, S3, SSM, Remote Desktop Connection and Command Line Interface.

    Source:

    Chatbot for Ordering Food

    This project demonstrates how to create a chatbot for ordering burgers from selected restaurants. It creates a chatbot using Lex, validates the slot data with Lambda, deploys it using CloudFormation and integrates the chatbot into a webpage hosted on S3.

    Technologies used: AWS, Lex, Lambda, CloudFormation, S3 and Website.

    Source:

    Wordpress Blog on Ubuntu using Elastic File System

    This project demonstrates how to create and deploy a secure Multi-AZ Wordpress Blog on a Ubuntu Instance. It creates a custom VPC, uses EFS to store the wordpress files, RDS MariaDB for the database, Redis for the cache, S3 bucket to host the media assets, Cloudfront to serve the media assets and a custom domain name.

    Technologies used: AWS, Virtual Private Cloud, Elastic Compute Cloud, Auto Scaling Group, Elastic Load Balancer, Simple Storage Service, Elastic File System, Relational Database Service, ElastiCache (Redis), Cloudfront, Route 53, Certificate Manager, Identity and Access Management.

    Source:

    Create a EC2 Instance and Connect to a Windows Server using Remote Desktop Connection

    This project demonstrates how to create and connect into a EC2 Instance running Windows Server 2019 and installing Internet Information Services for a custom webpage.

    Technologies used: AWS, Virtual Private Cloud, Elastic Compute Cloud, Remote Desktop Connection, Windows Server 2019 and Internet Information Services.

    Source:

    Create and launch a EC2 Instance for website hosting using AWS Command Line Interface

    This project demonstrates how to create and launch a EC2 Instance for website hosting from the AWS Command Line Interface. It creates a Key Pair, Security Group, Elastic IP address, user data file, EC2 Instance using Amazon Linux 2.

    Technologies used: AWS, Command Line Interface, Aws-Shell, Putty for SSH.

    Source:

    Create a VPC from the AWS Command Line Interface

    This project demonstrates how to create a custom VPC from the AWS Command Line Interface. It creates a VPC, Subnet, Internet Gateway, Route Table, Public Route.

    Technologies used: AWS, Command Line Interface, Aws-Shell.

    Source:

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